Each radio has its own DHCP server, leading to IP conflicts when the SSIDs are the same. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Sorry to hear you're having concerns with the red light warning on your hub. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. • Switch the hub back on at the power. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. My Virgin Media App. 3 weeks ago. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. In response to VetB. Excludes broadband faults and broadband network outages. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Checked all connections. On VM's check status page it also shows that there is no service disruptions in my area. The WiFi Booster will start copying your Hub’s details. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. 1 ACCEPTED SOLUTION. There are two notifications in my VM app: 1. We do not make commissions. The Hub should now operate. It might flash or change colour when you first turn the Hub on or after a restart. If the lights indicate a problem, try the next. I have checked the. Try as below as there is a specific way of using modem mode. Disconnect all ethernet cables from the Hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Plug the cables into the Hub. This is what you'll see when the Hub’s working normally. perhaps the hub is not been added to your account. First instance, outage in the area, took a good 16 hours to fix. Check out our guide - How to pay my Virgin Media bill. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. The other parameters in this section are - channel auto and channel width 20/40 MHz. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Flashing Green – The router is downloading a software update. Depending on your area. 4GHz. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. 0 (black) Close. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. Click next. on 30-01-2023 11:05. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. This just means the router is ready for use and can now be connected to other devices. 0 red led light. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. on 06-09-2023 19:13. 1) Access your hub on 192. Red Light. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. This latest future-proof WiFi. Virgin Media;. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. John-----I do not work for VM. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. - 5258622. It has five lights which indicate the status of the connection. Red light on Hub 3. Re: red light on virgin media hub. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Solid white (flashing): The Hub’s booting up. 1, sign on and put it into modem mode. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Hub 5 blinking green base light. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. 1 Kudo. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Telewest wall socket: no visible power to be switched on. Stable Red – Cable connection issue. Internet Light. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. Hub has been restarted and reset using pin hole reset. For your hub and what you've said; Red light. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 13-12-2021 15:21. . At least 30Mbps download speeds in every room or £100 one-off credit. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. I can connect but there is no internet connection. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. If the Base (Power) light is red, the hub may be overheating; if you notice the. Red Light on Hub 3 in Networking and WiFi 5 minutes ago; hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; New connection 8 days ago but has never worked in QuickStart, set up and connections yesterday; Red light on hub in Networking and WiFi yesterday; Hardware issues in. Hi, First post so please be gentle. A red light means there is a problem somewhere. Thank you. Best done from a wired connection. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. Yes it is a Hub3 and in Router mode. 1 ACCEPTED SOLUTION. Virgin Mobile. I'm afraid there isn't an option to do that in the settings. on 11-06-2023 18:32. Joining in. We would like to show you a description here but the site won’t allow us. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Are there any tests that forum staff can run to check whether the router is working correctly. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. We do not make commissions. We do not make commissions. g. WPA3 encryption) and a 2. - The new routers currently do not have a router mode (at the moment). Solid Red – Internet connectivity issue. Each morning on the Virgin Media router denotes a different feature of your broadband connection. Claim up to three (if needed) with our WiFi guarantee. jem101. The kit is in Modem Only mode and the service appears to be working just fine. This light is shown for up to one minute. Make sure all cables coming into and out of the Hub are pushed in firmly. Upon trying to find numerous ways to contact VM regarding our issue, this seems to be the best way (why is VM so difficult to contact!)We would like to show you a description here but the site won’t allow us. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The boys at HQ say there is. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. The kit is in Modem Only mode and the service appears to be working just fine. on 01-12-2022 23:05. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Hi I have had the same issue. 11-02-2023 13:45 - edited 11-02-2023 13:47. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. The Virgin Media Hub is offered as part of its Gig1 broadband package. Shoppers find videos more helpful than text alone. I think from what I can find a green light is that it is doing a software update. on 29-12-2022 23:18. Hi, My virgin WiFi Hub 3. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. I even checked the cables and it all appears fine. I have tried switching router off and on and resetting it but makes no difference. Not applicable. It should then pulse slowly as it connects to your Hub. If the lights indicate a problem, try the next. Options. Instead, it has to do with your router and the security you have configured on your own local devices. We do not make commissions. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. The power light of the Virgin Media Hub 3. A red light means an issue with your connections even though the Hub is on. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Have tried resetting: holding reset button for 60 seconds; no dice. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. The password is printed on the bottom of the Hub. Sorry to hear that you're having concerns with the flashing light on your hub 5. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Any help would be great. on 07-02-2023 11:40. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. Sorry to hear about the red light on your hub - depending on which type of hub this is, it can be an indication of a. I've had a red light on my router foe months now. Select the option next to Enable Modem Mode. I checked my router and it has a flashing blue light. Re: Hub 5 problem - light going out. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Options. Please can you try this for me: • Turn the power switch off on the back of the Hub. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. The hub feels quite warm, but not hot, to the touch. 1 ACCEPTED SOLUTION. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. 1. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. In router mode, it will be white. 0 Watts and 15. Types of Booster. 168. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Router is well ventilated and cool. I’ve reset the hub and checked all connections countless times and still nothing. Open to any ideas or tests the team can run or help with. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Flashing Green – Booting up. Hi I have had the same issue. 2) Turn off the hub and disconnect any Ethernet cables. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. To reboot: press the button and hold it for less than five seconds. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. For £76 a month this shouldn’t be happening. Flashing White – Booting/Connecting. But. Here's what you need to do: Press the lit-up blue button on your Super. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. Two LEDs on each RJ45 LAN socket (left = amber. The Hub5 is not officially released - that is it is still being tested by a few invited users. - pressed reset button for 15 seconds. If this is causing problems, ask to have your old Hub reinstalled. on 21-03-2023 06:43. Support tell me that this is fine and is an indicator of network status in the area. The Hub should now operate normally. Hi daveth2014, thanks for posting and welcome back to our community. Then switch it back on. Browse Virgin Media Virgin Media Community. The WiFi 6 is a big improvement speed wise if your sat next to it and have WiFi 6 devices. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. It will also flash when the Hub is downloading new. 5Gbps speed LAN (Ethernet) port. I have been through all resets and the hub is standing in the clear, with no. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Account - Mobile. Have your account and area number handy, and the hub serial number. Virgin Media Super Hub 2. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. 100. I'll try and include as much info as i can on the stats. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Reboot the broadband Hub. If the light is red, it means there is an issue with your internet connection. Please can you try this for me: • Turn the power switch off on the back of the Hub. Unfortunately no issues with broadband in my area according to this. If you are in modem mode on a Hub5 then the LED should be green not white. Orange light on Hub 3. Here is a handy guide to the light on your Hub 5. WiFi network (its name will be on your Hub WiFi card – see page 5). on 10-09-2022 13:10. 0 Kudos. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Joining in. - Wi-Fi extender pods are currently. 1) Access your hub on 192. Hi, Our hub 3 currently has a solid red light, I’ve done a fair bit of research and understand this is due to it overheating. 3 weeks ago. 168. As you've tried all diagnostics suggestions, including a pinhole reset, without success, I would like to take a closer look on your behalf. Then, wait for 5-10 minutes for the Hub to start up. Router has a solid red light on. Had my Internet completely drop. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. The light should stay green for some time before turning blue, which signals that the Hub is working properly. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. I'm sorry to hear about the issues with the red light on the hub. Back a step. Make sure all of your cables are secured properly, and then press the power button. Once the power white goes solid white, check if the internet light is no longer flashing red. All the other lights flashed green and then dissapeared but this light remains green. Hello! My virgin media hub (I think it's hub 3) is showing a red light rather than a white light on the front. I did have a billing issue, but that has been solved. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. on 16-12-2022 22:15. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. About 9. Showing 1-9 of 9 answers. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. BinghamBloke. 😯 It's almost 2 weeks. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Speedon 01-05-2023 11:53. I’m going to do a hub factory reset. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Options. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Wired Booster WiFi Booster. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Take care, Nat. The Internet LED will be off when your Hub is connected to the network and can access the internet. on 15-07-2022 14:04. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 0. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It usually comes on when you turn on your hub, and it means nothing is wrong. Below are the most common lights you’ll see on a Virgin. Section 3: Virgin Media Hub 5 Lights 3. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Anonymous. I have reset the hub by turning it on and off and also by using the pinhole on the back. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Stable White – Connected. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. If your happy with the nest and don’t need WiFi 6 stick with that and the Hub 5 in modem mode. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Today I've received my hub 5 and green light is flashing for few hours now. The hub is in router mode. Hi all, I got my service installed on Tuesday and has been working great. Orange LED is ok. I don't work for Virgin Media. 1 & 2 Wireless. The router restarts, using your existing settings. Solid green: The Hub 5 is connected to the. Hello. Plug the cables into the Hub. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Stay safe online. The Broadband light – indicates whether the internet. e in the future). Stable White – Connected. Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Wifi not working in Networking and WiFi Monday Last few weeks, wifi constantly dropping out - hub light is yellow not green. Connect the Hub’s power cable with the blue tab. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. The Hub should now operate normally. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. So looks like it's something specific to my home connection. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Please report back with the result. I have switched it off and on and reset it a few times. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Wait a few minutes for the Hub to clear its settings and reboot. . Installing a Replacement router. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Virgin Hub 5, red flashing light. on 09-12-2022 14:59. After it, click on the WPS. The software version I'm running is LG-RDK_4. We would like to show you a description here but the site won’t allow us. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. BD20. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. Gigabit LAN switch, to. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. Green Light. Make sure the WPS Push button setting is enabled, as shown here. In fact, weak WiFi security has nothing to do with Virgin Media at all. The Hub should now operate normally. I have tried switching it off for a few hours to let it cool down, that made no difference. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. Blue flashing light for 2 days now. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Thanks. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Please advise. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. Not applicable. 0 red light constantly on. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. Depending on your area and. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. Push the white cable (from the old Hub) into the back of the new Hub. To fix. So got an Archer D2 plugged in and everything is super stable on that. . Options.